Refund policy

Return & Refund Policy

At Vriostremall, we want you to feel confident and comfortable with every purchase. If your order isn't quite right, we're here to help.

Please review our return and refund policy below before making a purchase.

14-Day Return Policy

We accept eligible returns within 14 days of delivery.

To be eligible for a return, your item must be:

Unworn and unused
In its original condition
Free from stains, damage, odors, or signs of wear
Returned with all original packaging, tags, and accessories, where applicable

For footwear, we recommend trying your boots on indoors and on a clean, soft surface to avoid marking or damaging the soles.

Items showing signs of outdoor wear or use may not be eligible for return.

How to Request a Return

Before sending any item back, please contact our customer service team at:

litzlabranche868@hotmail.com

Please include:

Your order number
The item(s) you would like to return
The reason for your return
Photos of the item if it is damaged, defective, or incorrect

Our customer service team will review your request and provide return instructions.

Please do not send your return to the address on your original package without contacting us first. Returns sent without prior authorization may not be accepted or processed correctly.

Return Shipping Costs

Unless the item you received is damaged, defective, or incorrect due to our error, customers are responsible for the cost of returning their items.

Original shipping charges are non-refundable unless otherwise required by applicable law or the return is the result of an error on our part.

We recommend using a trackable shipping service when returning an item. Vriostremall cannot be responsible for return packages that are lost before reaching the designated return location.

Damaged, Defective or Incorrect Items

Please inspect your order after delivery.

If you receive an item that is damaged, defective, or different from what you ordered, please contact us as soon as possible at litzlabranche868@hotmail.com.

Please provide your order number and clear photos showing the issue.

Once we review your request, we will provide an appropriate solution, which may include a replacement or refund depending on the circumstances.

Wrong Size or Fit

We understand that finding the right fit is especially important when shopping for footwear online.

If the boots you ordered do not fit as expected, you may request a return within our 14-day return period, provided that the footwear remains unworn, undamaged, and in its original condition.

Please check the size information provided on the product page before placing your order.

Non-Returnable Items

For hygiene, safety, or other applicable reasons, certain items may not be eligible for return.

We may not accept returns for:

Items showing signs of wear or use
Items with damaged or marked soles
Items missing original packaging, tags, or accessories
Items damaged after delivery through misuse or improper care
Gift cards
Items specifically marked as final sale or non-returnable, where permitted by applicable law

Your statutory consumer rights are not affected.

Exchanges

If you would like a different size, color, or style, please contact us at litzlabranche868@hotmail.com.

Availability cannot be guaranteed. Depending on the circumstances, we may ask you to return the original item and place a new order for your preferred item.

Refunds

Once your return has been received and inspected, we will notify you whether your refund has been approved.

If approved, the refund will be issued to your original payment method.

Please allow additional time for your bank, credit card company, or payment provider to process and post the refund to your account.

Processing times may vary depending on your financial institution.

Order Cancellations

If you need to cancel or change an order, please contact us as soon as possible at litzlabranche868@hotmail.com.

We will do our best to accommodate your request. However, once an order has entered processing or has been shipped, we may no longer be able to cancel or modify it.

Consumer Rights

Nothing in this policy is intended to limit any mandatory rights you may have under applicable consumer protection laws.

Customers in certain countries or regions, including the European Union and United Kingdom, may have additional statutory cancellation, return, or refund rights.

Where applicable law provides you with rights that are more favorable than the terms stated in this policy, those legal rights will apply.